How to Create a Good Remote Working Environment

Best Free Recruiting SoftwareRemote work can be a huge benefit to a company or an albatross around its neck. There is no simple answer to remote work. To determine if using it is right for your company, you need to consider the company’s current goals and plan new management tactics specifically for remote work. If you need to hire remote workers for your business then check out the best free recruiting software on today’s marketplace. Recruiteze is number one, click here for a free trial.

Remote Work and Company Goals

As we discussed in Part 1, remote work can be a valuable tool for addressing many company goals. You might address retention rates, workplace satisfaction, overhead costs, productivity goals, and hiring broader ranges of candidates.

Remote work should not be implemented just because it’s the thing to do. It should be entered into and strategically managed to help meet your unique goals.

Remote Work Hampers Innovation, or Not

Major companies who have been turning from remote work, like IBM, complain mostly about creativity. They have found that creativity, teamwork, and innovation suffer from working remotely, and creativity is quickly becoming one of the most important workplace factors.

Professor of management, John Sullivan, from San Francisco State University summed it up powerfully, “It turns out the value of innovation is so strong it trumps any productivity gain….[Remote work] was a great strategy for the 90s but not for 2015.”

IBM’s chief marketing officer, Michelle Peluso, and chief information officer, Jeff Smith, have publicly stated their belief in the connection between location and creativity. Smith wants a more agile IBM that can compete with smaller, disruptive tech companies. Clearly IBM’s primary concern currently is innovation, and they believe remote work is hindering their innovation.

But is this true? You may be sitting there thinking, if IBM thinks it’s true, who’s going to argue with them? I’m not going to have the audacity to say what’s right for IBM, but I am going to point out that while IBM has reason to think it isn’t right for them, that doesn’t mean that remote work is across the board going to hinder creativity and innovation.

Dom Price wrote an interesting piece for MSN Money making the point that management and engagement play the most important part in creativity, regardless of whether your employees are in the office or at home. We all know how mind-numbing and uncreative most on-location jobs can be.

The Atlantic made some very interesting points about the concept of “collaborative efficiency.” It explained how airplane pilots in the cockpit together can solve problems in moments with barely any words. Body language and shared visual and audio clues make all the difference. If you need to solve a problem in moments, email and probably even phone or video chat aren’t going to cover it. Although video chat and remote software could be quite helpful for many problems.

But proximity does not always equate to improved efficiency or innovation. It turns out that people who work close to each other use alternate means of communication such as email most frequently.

The Atlantic described MIT’s findings, “The communications tools that were supposed to erase distance, it turns out, are used largely among people who see one another face-to-face. In one study of software developers, Waber, working alongside researchers from IBM, found that workers in the same office traded an average of 38 communications about each potential trouble spot they confronted, versus roughly eight communications between workers in different locations.”

The only way to make sense of these contrasting concepts is to refocus our attention on how a team is managed. IBM can boost creativity and innovation by limiting remote work, not because of the remote work itself, but because of the management strategy they plan to implement when they bring people back to the office. IBM executives themselves mentioned the right tools, monitoring, “really creative and inspiring locations,” and small “squads” that the leaders have to be big players in.

Managing Remote Workers

To make the most of remote work, try the following tactics.

Optimize Communication

With 85% of their employees working at least part-time at home and saving millions on productivity costs, Cisco is a remote work success story. Part of their success comes from a healthy dose of communication and collaboration as they report that over 60% of their remote workers’ time “is spent collaborating and communicating with others through its technology.”

Note several things about that statement, there is communication, as well as collaboration, and they are using a dedicated system to streamline idea and information flow.

Diebold Vice President Rachel McClary describes her recipe for success as not sending thank you emails because they are a time-waster and a distraction and, secondly, asking that people call her when an email thread requires more than three responses. This is one example of how communication between management and team members can be tweaked for optimum productivity.

You should also consider a virtual gathering place rather than relying on email. A single good communication tool for a team helps recreate much of that in-person, same time, streamlined information-sharing environment. Trello is a great place for many people to work on, mark progress, and collaborate on the same project. Salesforce’s Chatter is also recommended for remote teamwork.

Choose at Home Sometimes or Always