Recruitment chatbot? What’s that!?
If you’re like most people, you probably think of chatbots as something that’s only used for customer service. However, chatbots can actually be used for a variety of different purposes – including recruiting.
In this guide, we’ll go over:
- What is a recruitment chatbot?
- Types of recruitment chatbots
- How can chatbots be used for recruiting?
- Pros of using a recruitment chatbot
- Cons of using a recruitment chatbot
- How do you get started with using chatbots for recruiting?
- How to choose the right recruitment chatbot for you?
- Best Recruiting Chatbots in 2024
Let’s get started!
What is a recruiting chatbot?
Chatbots are computer programs that simulate human conversation. They are used in a variety of industries, including customer service, marketing, and sales. However, they can also be used for other purposes, such as recruiting.
A recruiting chatbot is a sophisticated tool that leverages HR analytics and integrates with recruitment management systems (RMS) to offer advanced functionalities, automating various stages of the recruitment process.
Chatbots are designed to automate tasks that would otherwise be carried out by human beings. For example, a chatbot can take a customer’s order and process it without the need for a human agent.
Chatbots are often used to provide 24/7 customer service, which can be extremely helpful for businesses that operate in global markets.
The most popular platforms for chatbot development are Facebook Messenger, Slack, Telegram, and Kik.
If you’re unsure what recruiting chatbots do, think of them as artificial intelligence-powered assistants for recruiters.
They can help with communication tasks, including greeting those inquiring about a job on your career site or landing page. Chatbots can also gather information on how to contact job seekers so that you can follow up with them later.
In addition, this artificial intelligence can also ask questions about experience and interests to prequalify those seeking employment. They can also answer questions that an applicant may have about the job search and schedule a time for an individual to speak with a recruiter.
Types of recruitment chatbots
There are two main types of recruitment chatbots:
- Rule-based
- AI-powered.
Rule-based chatbots (or fixed chatbots) are programmed to respond to specific commands. They are limited in their ability to have a conversation with users because they are a program that can be used for specific information and offer limited help.
This can be great in a situation where users do not have questions or need to inquire about other things. Fixed chatbots can provide set information but are basically unable to understand human behavior when they are questioning or perplexed.
AI-powered chatbots are more sophisticated. They use artificial intelligence (AI) to understand the user’s intent and respond accordingly.
AI-powered chatbots are more effective at engaging with candidates and providing a personalized experience. This means they’re able to update themselves, interact intelligently with users, and offer an overall candidate experience that is second to none. The artificial intelligence based chatbots are similar to human interaction and often make candidates feel like they are dealing with an actual human.
AI-powered chatbots, utilizing talent intelligence, are designed to provide a personalized experience for active candidates and enhance candidate sourcing, setting a new standard in recruitment technology.
Which one will you choose depends on your specific needs. If you’re looking for a chatbot to help with the screening process, a rule-based chatbot may be a good option.
If you want a chatbot that can provide a more personal experience, an AI-powered chatbot may be a better choice.
How can chatbots be used for recruiting?
There are a few different ways that chatbots can be used for recruiting. For example, chatbots can be used to:
- Sourcing candidates: Chatbots can be used to source candidates from social media and job boards.
- Screening candidates: Chatbots can be used to screen candi