Applicant Tracking System, or ATS, are programs that automate and optimize much of a recruiter’s hiring processes.
They are much like CRMs only for recruiting, and they have infiltrated the entire recruiting process. They save recruiters and hiring managers from an impossible mound of applications to manually go through and streamline the entire hiring process, even onboarding.
But you may be wondering:
- How long did the online applicant tracking system software has been around for
- What recruiters did before they had them
- How to choose the right online applicant tracking system
- Pricing options for ATS
We’re going to answer all that and more below.
Precursors to ATS
Before any ATS was created, recruiters and hiring personnel relied on paper resumes, phones, and non-computer-based ads such as bulletin boards, classified ads, and signs.
Sourcing and networking relied on word-of-mouth and a pretty small number of people who saw your advertisements or who you spotted somewhere locally. Also, applicant information was only as safe as you could keep your physical documents.
The first applicant tracking systems were created in the early 1970s. There was computer use, but not widespread internet use, so these systems were limited to the computer and did little more than store resumes in an easy-to-find-and-read format on a physical network.
Jobs were still posted on bulletin boards, run in classified sections, and shared by word-of-mouth and signs outside the buildings. Recruiters would reach out to candidates by phone. These early applicant tracking systems did perform two of the vital functions we expect today:
- they made handling resumes more efficient
- and helped eliminate liability issues.
Eventually, one could scan paper resumes to be entered into the ATS, cross-reference candidates, and track the employees’ steps through the hiring process. These early systems were incredibly complicated to use.
It was a skill people had to build, rather than a simple, user-friendly interface as we expect in today’s software. Despite the difficulty, companies already recognized the benefits of ATS and, by 1994, even medium-sized businesses were using them.
The following is an excerpt from a 1997 essay:
“Smaller companies are also using the software. The Association of Human Resource Systems Professionals, in a 1994 study of nearly 400 companies, found that 4 out of 10 companies with fewer than 1,000 workers were using a free online applicant tracking system to keep tabs on people who apply for employment.” (Kennedy & Morrow, 1995, p. 11)
The Internet & ATS Systems
ATS systems began to take on more of their modern-day features in the mid to late 1990s when the internet broke out in all its glory. In fact, many consider this the true beginning of ATS. Recruiters could advertise jobs online, candidates could apply online, and resumes could be immediately parsed and uploaded into the ATS.
With online job advertisements came a wider reach, meaning more people saw each job opening. It was also easier to apply to these jobs, meaning more people who saw the opening applied to it. The desire for ATS systems exploded.
Because of internet connections, ATS systems could be shared within companies with much greater ease, allowing for more streamlined hiring efforts across multiple locations. This is the age of the On-Premise Applicant Tracking Systems.
With new and improved ATS systems, recruiters could manage and track instant email communications with candidates, immediately reject candidates by email, post job opportunities to multiple online job boards at once, and more.
As wonderful as all of these new opportunities were, they were not perfect, and ATS couldn’t rest on their laurels.
Job candidates had long distrusted ATS systems, and the more prominent ATS became, the stronger the feeling grew.
- could simply not “see” a candidate if their resume wasn’t in the right format or didn’t contain the right keywords.
- Would rank them based on keywords in their resume.
- Instantly reject them based on keywords and specific qualifications.
Job candidates have tended to believe their resumes are being unfairly missed or rejected because of this automation. While they have always significantly reduced resume handling time for recruiters, this keyword-based selection could cut into the benefits, even for recruiters and hiring managers.
Free Online Applicant Tracking System
Between 2005 and 2011, the first batch of SAAS-based ATSes was launched. These systems slowly started proliferating. Some of the On-Premise ATS vendors created online versions. Even in this wave, it was mostly used by large and mid-sized businesses.
Modern Online ATS For Small Business Hiring
In the most recent evolution of the ATS, starting in 2012 with the huge push towards “cloud,” a new breed of Free Online Applicant Tracking Systems like Recruiteze are creating generic solutions for every business.
The businesses are adopting at a rapid pace due to the more affordable pricing and the fact they are not required to lock into multi-year contracts. These systems offer everything a business needs to manage their jobs, candidates, scheduling, and notes in a simple, responsive interface.
Here are some of the features that make your hiring easy and professional:
- Career Portal – These systems offer an easy-to-integrate career portal, which you can plugin into the career page on your website.
- Custom Job Application – Provide you the ability to design custom job applications.
- Candidate Tracking/Management – Ability to store, search and contact candidates efficiently.
- CRM – A basic CRM to manage your contacts.
What to look for in an Online Applicant Tracking System?
An online ATS is a software service that is hosted on the Cloud. You need to know and consider some things before choosing the right online applicant tracking system for your business.
What is the Cloud?
The Cloud, in its most basic form, is storing and accessing data over the internet.
The Cloud has the following three components:
- Infrastructure as a Service (IAAS) – This is nothing but renting out servers from one of the Cloud providers like AWS (Amazon Web Services), Microsoft Azure, or one of the hosts of vendors. This means you will pick the server configuration you need and pay annually/monthly for the server. This has radically changed how companies can scale up or scale down their infrastructure based on their needs.
- Platform as a Service (PAAS) – This is a way to rent out a whole platform with the servers. Microsoft Azure started with this option. Now, Amazon has it, and so does Google, along with a host of other vendors. Recruiteze uses Microsoft Azure PAAS for hosting their software.
- Software as a Service (SAAS) – This has become very pervasive as most businesses use at least one Software as a Service. If you are using Quickbooks Online for your small business, you are already using one.
We have other articles coming in this series on various topics to help you subscribe to the right online applicant tracking system.
Here are the most important items to consider before choosing an online ATS vendor, other than the features and pricing:
- Security – Security is essential. Ask the vendor how they are going to ensure the security of your data. As we explained above, once you use a SAAS product, your data is on the servers and database hosted by the vendor.
- Where they are hosting the software – This makes a big difference if it is one of the reputed Cloud Vendors like Azure, AWS, Google Compute Engine, or IBM. They have a reputation to keep, and they have a host of security experts always working to thwart any hackers. They are current with most hacking attempts and constantly working on closing any holes in the firewalls and servers.
- Application Security – You should be able to access only information and pages that you have access to, and all your data should be accessible only after logging in with a strong password.
- Database Security – This is very important because of the many attacks, such as the Yahoo attack and Target attack, where the hackers stole the email addresses and information of millions of users. If they had proper database security, this could have been prevented. Read this article on how Recruiteze secures the data.
- Secure Sockets Layer (SSL) – Don’t even consider a vendor if their service is not using SSL for encryption. You will know if they have SSL by going to their login page and checking if the URL starts with HTTPS. If it does, then they are using SSL. SSL is critical because all data is encrypted while being transmitted and received across the internet. It avoids spoofing attacks where hackers can be watching the network traffic to read usernames, passwords, and any other critical information of your clients, candidates, and users.
- Responsiveness – Make sure the software has a responsive layout. Being responsive is very important since you should work with your Applicant Tracking System from any device. There are plenty of ATS vendors out there, but most of them have not updated their user interface for modern multi-device use and access. Only a few of them have a good one, with Recruiteze being one of them.
- Ease of Use – Make sure it is easy to navigate and use. An ideal online ATS is one where you can understand and use it with minimal or no help.
- Internet Speed – Make sure the online application works well with your internet speeds. This is a relative scenario. If all applications work slowly on your connection, do not expect any other service to perform any better. Compare this vendor with the other service which you are most comfortable with on your network. If you see them working comparatively at the same level, you can check this off your list.
- Regular Updates – Make sure you subscribe to a service that releases regular updates. You want a service that is regularly fixing issues and releasing new features. This shows that the service provider listens to the customers, addresses their concerns, and values feedback. Most SAAS products evolve only with customer feedback.
- Cancellation – Make sure you can cancel anytime with notice. You should be able to cancel with an agreed-upon notice of either 30 days or 60 days. This is the whole basis of SAAS as it should give you the flexibility not to be locked in even if you do not like the service or cancel due to financial constraints.
- Downgrade – Make sure you can downgrade anytime. Don’t ever sign up for a service where you cannot downgrade. Here is why downgrade is very crucial. You signed up for a service; you like the service, and everything is going fine. A recession hits, and you are not doing the same amount of business and need to reduce costs. You should be able to downgrade to a minimal plan. The other important thing with a downgrade is the vendor should retain all your data. That way, you can always upgrade when you are ready for it, with minimal hassle.
- Scalability – Check if you can add and remove users anytime and pay only for active users. This is another major criterion as you should not pay for users who are not using the system. The service should allow you to add and remove users easily. That way, you can scale up or down easily. Only paying for what you use is a huge aspect of SAAS.
- Knowledge Base – See if they have a detailed knowledge base of help articles. It makes a big difference when you have a knowledge base because you can find answers to questions yourself.
- Browser Compatibility – Always check if the service works in all the browsers that your users use. Everyone has different browser preferences. Ask your users to try out the service in their favorite browser and make sure it works for everyone.
- Data Migration – Ask if you can migrate your data if you have to move to a different vendor. This allows more freedom in your decisions. You may have a need to chan